VoiceNavigator

Voice Navigator combines software and technologies to create Interactive Voice Response (IVR) telephone information systems that automatically recognize and synthesize speech and authenticate users’ voice.

Interactive telephone systems with Voice Navigator become widespread. Telephone information services are often limited by the number of operators available at a given call center. The best way to improve call center services, while cutting costs, is to integrate an IVR system that handles calls automatically. An IVR system is a human-computer dialogue system that answers customer inquiries using automatic speech recognition (ASR) and text-to-speech (TTS) capabilities.

IVR can be used to provide:

The IVR system handles all incoming calls according to the speech menu. The speech menu is a scripted dialogue with electronic secretary which is used to accomplish a customer inquiry (e.g. find information on various aspects, move the call to the required agent)

Corporate system of voice customer self-service with complex multilevel menu
Automatic question-answering system of customer self-service is a scripted dialogue that provides customer with required information

Services for conducting telephone survey and voting
System of voice user’s authentication while demanding personalized or confidential information by phone or web

• Operates twenty-four-hour
• Customer service by phone is always on high level regardless of time
• The service is performed by several agents simultaneously
• Reply from the first beeps
• Question-answering system for all customers
• Promptly connects with required agent or department without dialing an extension number
• Makes it possible to use single number for connection with any agent
• There is no necessity to manage telephone directory

• Intel Core 2 Duo, 1 Gb RAM — 20 ASR or TTS
• Intel Core 2 Quad, 1 Gb RAM — 40 ASR or TTS
• Intel Core 2 Duo, 1 Gb RAM — 1 000 000 identifications per hour for SIV
• Software demands: MS Windows Vista, XP, 2000, 2003, 2008 Server

Supported platforms IVR:

• Genesys Voice Portal — GVP
• Cisco Customer Voice Portal — CVP
• Avaya Voice Portal — AVP
• Siemens OpenScape CC Voice Portal