Multi-channel call recording and monitoring

• Automated recording and registration of telephone conversations
• Recording negotiations and conversations from microphone
• Extremely high recording quality
• Recording any type of telephone lines within single system
• Flexible network architecture (LAN)
• Fax decoding, speech-enhancement, transcription modules
• Auto-reboot in case of PC failure

Modular-sized program of VoIP recording seats in composed of software server of recording system Smart Logger II. The system is designed for contact-centers (call-centers), built on the basis of Avaya, Cisco Systems, Genesys software.

• Recording phone conversations in corporate networks IP-telephony
• Recording conversations; all the relevant information: telephone and SIP-numbers, IP-addresses, date, time and duration is stored in the database.
• Interception of phone talks in real-time operation mode
• Quality control and agent evaluation procedures in real-time operation mode

SmaLLoger II is 8-channel miniature network device for recording audio from microphones and phone lines.

• Distant monitoring of voice data channels at remote and geographically split objects
• An authorized user can only access to device
• All data are transmitted via secured connection using HTTPS protocol. SmaLLogger works like Linux-server connected to the TCP/IP network

Commutation of pair lines with the help of software.

In the capacity of switching cells, high-quality electromagnetic relays with low transient resistance and linear characteristic are used. That’s why while implicating switchboard STC-H300 to track, there isn’t distortion of wanted signal, characterized for switchboards on semiconductor elements.

Interconnect matrix can be of any kind, according to customer request, for example: 16х8, 31х4, 46х3, etc. General amount of input lines can achieve 128.

STC-H318 is an appliance for conversion data from digital signals to analog ones. It is used as an additional component for system of recording Smart Logger II.